hi,
i just received an futurehome hub. when i try to add a zigbee device i get the following error message inclusionerror: zigbee network not ready yet.
hub is rebooted.
the device work when i connect it to my old hub, hubitat.
any ideas?
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I mean, are you guys for real?
No response here nor the support team via mail.
I’m done, good luck with your shit.
Hey!
I’m sorry for the inconvenience.
As we inform on the mail confirmation, the response time there is usually 2-4 days, depending on the traffic. Also the forum is not an official support platform, it’s more like a place for the community.
We do have a support phone line that is open from 08-16 on weekdays. (+47 23 50 68 47).
If you need help right away, give them a call.
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Hi!
I also have the same problem as above.
Hey!
Can you try to unplug the power from the hub for 30-45 mins?
If that doesn’t work, I would recommend calling support. Contact info above 
Will do that!
Thanks for the help!
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Same issue here. Tried the above suggestion. Also tried 2 factory resets. Didn’t help. Very disappointed.
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Hey!
Sorry for the inconvenience. Can you try again now?
Do yourself a favour and buy a Homey. This product is very disappointing.
@Anders same problem, can’t get zigbee network working, can’t reach you on the support phone, no reply on support mail… and it seems this has been broken for over a month? Can you fix this or should I return the product? It’s starting to get cold here without working termostats…
@ronagy can you try now?
We had an update on zigbee couple of weeks ago. I updated your hub and checked the logs. Got no error message, so it should work now. Please tag me here if it doesn’t.
No error now. Doesn’t find any devices but I will troubleshoot that a bit more. Thanks!
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Have the same issue, any fix?
@AndreasMoe
The reason for this varies some. As far as I can see now, your hub is offline, meaning I can’t investigate it. If you are still having trouble, please make sure it’s online and poke me in this channel 
The hint worked fine by me. New FW update, repower and waited appr 60min.
Full access to my Zigbee devices. 
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