The graph of power consumption over time in the app should distinguish by device category, i.e one colour code per device category visible on the home screen. In my case, I only see the “energy meter”, “climate”, and “others” categories, the category for “appliances” or “boiler” is missing - but used to be there 2 years ago. Any news on this bug?
Yes, every category has it’s own colour and “appliances” should show there as well (as green-ish). The boiler is under the appliance category.
I have seen cases where the appliance shows the right value in realtime, but not in historical data. We are investigating this, but I have have not seen that the appliance category is completely gone.
Have you checked that the device reports the correct values and that it’s placed in a room?
Yes, the device is placed in the bathroom in Futurehome, reports correctly, and I can switch it normally. I also see the greenish colour in the energy meter on the homescreen. But when I tap the energy meter and select the power consumption over time graph, the appliances category isn’t visible.
I already tried several times to delete and re-include the device, but that didn’t help.
Hm, that’s weird. I think the next step here is to call support. (+47 23 50 68 47)
Open between 08-16 on weekdays.